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Privacy Policy

Your home is personal. So is your data. This Privacy Policy explains how First Coast Property Experts (“FCPE,” “we,” “us,” “our”) collects, uses, discloses, and protects information when you visit our website, contact us, request a quote, or receive services.

Last updated: January 1, 2026
Applies to: website, phone, SMS, email, in‑person service
Service area: St. Johns • Duval • Nassau

1) Overview

FCPE provides premium home services. We collect information to:

  • Provide quotes, schedule service, and deliver services professionally.
  • Communicate with you (confirmations, reminders, changes, invoices, and support).
  • Operate, secure, and improve our website and customer experience.
  • Comply with legal obligations and protect our clients, our team, and our business.

Related pages: Terms & Conditions • Contact • Services

2) Information We Collect

We collect information you provide directly, information collected automatically when you use our website, and information we receive from third parties (for example, referral partners or scheduling platforms).

2.1 Information you provide

Category Examples (home-services relevant)
Contact details Name, email, phone number, mailing address.
Service details Service address, requested services, preferred dates/times, service notes, pets, gate/parking instructions, property access notes.
Communication content Emails, texts, chat messages, voicemails, and notes from calls or onsite discussions.
Payment & billing Invoice details, payment status, partial payment identifiers (handled primarily by our payment processors).
Photos / videos Before/after photos, condition documentation, job progress photos (see Section 6).
Preferences Communication preferences, service preferences, quality notes, and feedback.
Employment inquiries If you apply to work with us: resume/CV, references, work history, background info you choose to provide.

2.2 Information collected automatically

  • Device/usage data: IP address, browser type, device identifiers, pages viewed, time on page, referring/exit pages.
  • Approximate location: derived from IP address (not precise GPS unless you explicitly grant it).
  • Cookie and similar technology data: see Section 4.

2.3 Information from third parties

  • Referral partners (e.g., property managers, realtors, HOAs) providing your contact details to request service.
  • Scheduling/CRM platforms used to manage quotes, calendars, and customer communication.
  • Payment processors confirming payment status and transaction metadata (we do not store full card numbers on our servers).
  • Advertising/analytics partners providing aggregated reporting about ad performance (where enabled).

3) How We Use Information

  • Service delivery: create estimates, schedule service, dispatch technicians, perform work, and verify completion.
  • Client care: respond to inquiries, provide status updates, handle changes, and support.
  • Billing and payments: invoices, receipts, collections, and accounting.
  • Quality and safety: workmanship documentation, internal training, and safety/incident resolution.
  • Marketing (where permitted): send updates and offers; measure campaign performance.
  • Site operations: maintain, troubleshoot, and improve the website and workflows.
  • Legal, compliance, and protection: prevent fraud, enforce agreements, and comply with applicable law.

4) Cookies & Similar Technologies

Cookies are small files that help websites function and remember preferences. We may also use pixels, tags, SDKs, and other technologies for analytics and performance.

4.1 Managing cookies

You can control cookies through your browser settings. If you disable cookies, some functionality may be limited.

5) When We Share Information

We do not disclose personal information except as described below. Depending on the context, we may share information with:

  • Service providers (hosting, scheduling/CRM, payment processing, email/SMS delivery, analytics).
  • Operational partners when needed to complete work (limited to what is required).
  • Legal and safety when required by law or to protect rights and safety.
  • Business transfers (merger, acquisition, or sale of assets).

6) Property Photos & Media

We may use photos or videos for marketing purposes but will mostly be to document condition, verify results, support quality control, and to resolve service issues.

7) SMS, Email & Calls

We may send messages for scheduling, reminders, service updates, and support. Standard message and data rates may apply.

7.1 SMS

  • Opt out: Reply STOP to unsubscribe from marketing texts (if applicable).
  • Help: Reply HELP or contact us.

7.2 Calls

Calls may be recorded or monitored for quality assurance where permitted by law. If recording is used, we will provide notice where required.

8) Security & Data Retention

We use reasonable safeguards designed to protect personal information. We retain information only as long as reasonably necessary for the purposes described in this policy and to comply with applicable legal obligations.

9) Your Choices & Privacy Rights

Depending on where you live, you may have rights to request access, correction, or deletion of certain personal information. Contact us to submit a request.

10) Contact Us

Questions, requests, or concerns about privacy can be sent to:

For fastest handling, include your name, the best callback number, and the page or service you’re referencing.