Information We Collect

We collect information in three ways—directly from you, automatically, and from service providers that help us operate our website.

  • Contact & service details you provide: name, email, phone, address, service interests, project notes, and preferred schedule (e.g., via our request‑a‑quote form or by phone/text).
  • Transactional & communication data: messages you send us, internal notes related to your project, appointment history, and correspondence (email/SMS/calls).
  • Device & usage data: pages viewed, links clicked, approximate location, IP address, browser/OS, and referrer. Collected via cookies or similar technologies (see Cookies & Tracking).
  • Media & reviews you share: testimonials, before/after photos, and ratings you authorize us to display.

Sensitive information is not required to receive a quote; please do not include payment card numbers or government IDs in free‑text fields.

How We Use Information

  • Provide quotes, schedule and deliver services, and manage client relationships.
  • Communicate about appointments, updates, and service recommendations.
  • Improve site performance, content, and user experience.
  • Prevent fraud, secure our services, and comply with legal obligations.
  • Show social proof (reviews/testimonials) with your permission.

How We Share Information

We do not sell personal information. We share limited data with trusted providers that help us run our business:

  • Hosting & infrastructure: managed WordPress hosting and security (e.g., WP Engine) to deliver this site reliably.
  • Analytics & performance: aggregated website analytics and CDN/WAF services to keep the site fast and secure.
  • Forms, reviews & embeds: services that power forms, review widgets, and videos you play on our site.
  • Professional services or legal compliance: if required by law or to protect our rights, users, or the public.

Service providers are bound by agreements to use information only for our instructions and to safeguard it appropriately.

Cookies & Tracking

We use first‑party and third‑party cookies to keep the site secure and understand how visitors use it.

  • Strictly necessary: security, load balancing, and session continuity.
  • Performance/analytics: anonymized insights into pages visited and general engagement.
  • Preference: remembers choices like cookie dismissal.

Controls: You can accept, reject, or clear cookies via your browser settings. Blocking some cookies may affect site features.

Analytics & Embedded Content

Our pages may include analytics and embeds that set their own cookies when you view or interact:

Your Choices & Rights

Depending on your location (e.g., CA/VA/CO/CT/UT, EEA/UK), you may have rights to access, correct, delete, or receive a copy of your information, and to opt out of certain uses.

  • Access/Portability: request a copy of the data we maintain about you.
  • Correction: ask us to fix inaccuracies.
  • Deletion: request deletion where allowed.
  • Opt‑out: we do not sell personal information; if we ever engage in cross‑context interest‑based advertising, you will have an opt‑out.

We may ask you to verify your identity before fulfilling a request. Authorized agents can submit requests with proof of authorization.

How We Protect Information

  • HTTPS/TLS encryption for data in transit.
  • Hosting with modern security, backups, and firewall/WAF protections.
  • Principle of least privilege for accounts and tools.

No system can be 100% secure. If you believe your information has been compromised, please contact us immediately.

Data Retention

We keep information only as long as needed for the purposes above and to meet legal/operational requirements. Typical durations:

  • Quote & service records: ~3 years after last interaction (unless we must keep longer for tax/accounting/claims).
  • Website analytics: 14–26 months in aggregated form.
  • Server/security logs: ~90–180 days.

Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect information from them.

International Visitors

Our services are offered in the United States. If you access our site from outside the U.S., your information may be processed in the U.S., where data protection laws may differ. Where required, we rely on consent, contract necessity, or legitimate interests as lawful bases.

Do Not Track

Some browsers send a “Do Not Track” signal. Because there is no common industry standard for DNT, our site doesn’t respond to these signals. You can control cookies using your browser settings.

Third‑Party Services We Use

Links above go to each provider’s privacy notice for transparency.

Policy Updates

We may update this policy to reflect changes to our practices or for legal/operational reasons. We’ll revise the “Last updated” date and, if changes are material, we’ll provide a more prominent notice.

Contact Us

Questions or privacy requests?

First Coast Property Experts — Nocatee, FL

Your Privacy Matters

Privacy Policy

This page explains how we collect, use, share, and protect information when you visit our website, request a quote, or use our services across St. Johns, Duval, and Nassau counties.

Last updated: October 22, 2025

Information We Collect

We collect information in three ways—directly from you, automatically, and from service providers that help us operate our website.

  • Contact & service details you provide: name, email, phone, address, service interests, project notes, and preferred schedule (e.g., via our request‑a‑quote form or by phone/text).
  • Transactional & communication data: messages you send us, internal notes related to your project, appointment history, and correspondence (email/SMS/calls).
  • Device & usage data: pages viewed, links clicked, approximate location, IP address, browser/OS, and referrer. Collected via cookies or similar technologies (see Cookies & Tracking).
  • Media & reviews you share: testimonials, before/after photos, and ratings you authorize us to display.

Sensitive information is not required to receive a quote; please do not include payment card numbers or government IDs in free‑text fields.

How We Use Information

  • Provide quotes, schedule and deliver services, and manage client relationships.
  • Communicate about appointments, updates, and service recommendations.
  • Improve site performance, content, and user experience.
  • Prevent fraud, secure our services, and comply with legal obligations.
  • Show social proof (reviews/testimonials) with your permission.

How We Share Information

We do not sell personal information. We share limited data with trusted providers that help us run our business:

  • Hosting & infrastructure: managed WordPress hosting and security (e.g., WP Engine) to deliver this site reliably.
  • Analytics & performance: aggregated website analytics and CDN/WAF services to keep the site fast and secure.
  • Forms, reviews & embeds: services that power forms, review widgets, and videos you play on our site.
  • Professional services or legal compliance: if required by law or to protect our rights, users, or the public.

Service providers are bound by agreements to use information only for our instructions and to safeguard it appropriately.

Cookies & Tracking

We use first‑party and third‑party cookies to keep the site secure and understand how visitors use it.

  • Strictly necessary: security, load balancing, and session continuity.
  • Performance/analytics: anonymized insights into pages visited and general engagement.
  • Preference: remembers choices like cookie dismissal.

Controls: You can accept, reject, or clear cookies via your browser settings. Blocking some cookies may affect site features.

Analytics & Embedded Content

Our pages may include analytics and embeds that set their own cookies when you view or interact:

Your Choices & Rights

Depending on your location (e.g., CA/VA/CO/CT/UT, EEA/UK), you may have rights to access, correct, delete, or receive a copy of your information, and to opt out of certain uses.

  • Access/Portability: request a copy of the data we maintain about you.
  • Correction: ask us to fix inaccuracies.
  • Deletion: request deletion where allowed.
  • Opt‑out: we do not sell personal information; if we ever engage in cross‑context interest‑based advertising, you will have an opt‑out.

We may ask you to verify your identity before fulfilling a request. Authorized agents can submit requests with proof of authorization.

How We Protect Information

  • HTTPS/TLS encryption for data in transit.
  • Hosting with modern security, backups, and firewall/WAF protections.
  • Principle of least privilege for accounts and tools.

No system can be 100% secure. If you believe your information has been compromised, please contact us immediately.

Data Retention

We keep information only as long as needed for the purposes above and to meet legal/operational requirements. Typical durations:

  • Quote & service records: ~3 years after last interaction (unless we must keep longer for tax/accounting/claims).
  • Website analytics: 14‑26 months in aggregated form.
  • Server/security logs: ~90‑180 days.

Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect information from them.

International Visitors

Our services are offered in the United States. If you access our site from outside the U.S., your information may be processed in the U.S., where data protection laws may differ. Where required, we rely on consent, contract necessity, or legitimate interests as lawful bases.

Do Not Track

Some browsers send a “Do Not Track” signal. Because there is no common industry standard for DNT, our site doesn’t respond to these signals. You can control cookies using your browser settings.

Third‑Party Services We Use

Links above go to each provider’s privacy notice for transparency.

Policy Updates

We may update this policy to reflect changes to our practices or for legal/operational reasons. We’ll revise the “Last updated” date and, if changes are material, we’ll provide a more prominent notice.

Contact Us

Questions or privacy requests?

First Coast Property Experts — Nocatee, FL